Privacy Policy
Last Updated: 03/11/25
1. Introduction
Welcome to The Climbing Mechanic (“we”, “our”, “us”).
We provide remote physiotherapy and rehabilitation services, specialising in advise, education and movement-based rehabilitation.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our services — including when we prescribe and monitor exercises via Rehab Guru.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. In using this website and booking appointments, you are agreeing to the policy terms set out
2. Who We Are
The Climbing Mechanic
📧 Email: Pestellphysio@gmail.com
🌐 Website: theclimbingmechanic.co.uk
We are the Data Controller responsible for deciding how your personal data is collected, used, and stored.
3. What Personal Data We Collect
We collect and process the following types of personal data:
a. Identity and Contact Information
- Name, phone number, email address
b. Health and Medical Information
submitted during booking and triage Information forms
- This is the health data and information relevant to your care
c. Technical and Usage Data
- IP address, browser type, and device information (when visiting our website)
d. Communication Data
- Emails, messages, and telehealth session notes via RehabGURU
4. How We Collect Your Data
We collect data in the following ways:
- Directly from you (via consultation forms, calls, or emails)
- Through Rehab Guru, when you book or access exercises
- Automatically through cookies and analytics when you visit our website via IONOS
5. How We Use and Your Data
Your information is used to:
- Maintain medical records of your care as mandated by law
- Communicate regarding appointments, progress, and support
- Manage and review website analytics
- Manage billing and administration
We do not sell, rent, or share your personal information for marketing purposes.
6. Lawful Basis for Processing for GDPR
| Purpose | Lawful Basis |
|---|---|
| Providing physiotherapy and follow-up care | Contractual necessity |
| Processing health data -When signing consent during the assessment form and in voluntarily providing health information during the booking process which confirms you have read and agree to the teams and conditions of our service | Explicit consent |
| Maintaining clinical records | Legal obligation |
| Communication and administration | Legitimate interest |
7. Sharing Your Data
We may share your data with:
- Data is only shared with trusted providers (e.g.Ionos and RehabGuru)
- Other healthcare professionals – only with your explicit consent
- Regulators or legal authorities – when required by law
- Secure IT or data storage providers – under data processing agreements
All third parties are bound by strict confidentiality and GDPR compliance.
8. Use of Rehab Guru and Ionos
We use Rehab Guru, a secure, GDPR-compliant platform that enables physiotherapists to store and manage clients, appointments and treatments plans remotely.
Rehab Guru acts as a Data Processor on our behalf.
They store data on secure UK or EU servers and comply with all GDPR requirements, including encryption, access controls, and data retention safeguards.
For more details, you can view Rehab Guru’s privacy policy:
🔗 https://www.rehabguru.com/privacy-policy
This website is hosted by Ionos WordPress. They collect anonymous site data such as web visits to assist in website development. It is subject to the Privacy policy of IONOS WordPress which can be found here: https://www.ionos.com/terms-gtc/privacy-policy/
9. Data Storage and Security
We use encrypted, password-protected systems to store and manage your data securely.
Access is restricted to authorised personnel only.
Rehab Guru and our other service providers also use secure servers and encryption to protect your data against unauthorised access, loss, or misuse.
10. Data Retention
We retain physiotherapy records for at least 8 years after your last treatment (or until a patient reaches age 25 if under 18 at the time of treatment), in line with professional and legal guidance within the UK
After this period, data will be securely deleted or anonymised.
11. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion (“right to be forgotten”) -where legally applicable
- Restrict or object to processing
- Request data portability– transfer of your data to another provider
- Withdraw consent at any time
To exercise these rights, please contact us at Pestellphysio@gmail.com.
12. Complaints
If you are concerned about how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal changes or improvements in our practices.
The latest version will always be available on our website
14. Contact Us
If you have questions or would like to exercise your data rights, please contact:
The Climbing Mechanic
📧 Email: Pestellphysio@gmail.com
🌐 Website: theclimbingmechanic.co.uk
15. Cookie Notice
Website: theclimbingmechanic.co.uk
Last Updated: 31/10/25
What are cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit our website. They help us improve your browsing experience, remember your preferences, provide interactive features, and analyse website traffic.
How we use cookies
We use cookies and similar tracking technologies on our site for the following purposes:
- Essential/Strictly Necessary Cookies
These are required for our website to function correctly. They enable you to navigate the site, secure log-in areas, and use core features. Without them, the site may not work as intended. - Performance/Analytics Cookies
These cookies collect anonymous information about how visitors use our website – for example, which pages you visit and how long you stay on them. We use this data to improve the website’s functionality and user experience. - Functional Cookies
These help us remember choices you’ve made (such as site settings or preferences) to give you a more personalised experience. They are not essential, but allow for enhanced features. - Third Party Cookies
Used by RehabGuru during the booking process
Cookie Consent
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all non-essential cookies (Performance, Functional, Marketing)
- Decline non-essential cookies
- Update your preferences any time using the “Cookie Settings” link in the footer of our website.
If you decline non-essential cookies, only the essential cookies will be placed.
Managing and Blocking Cookies
You can control or restrict cookies using your browser settings. Most browsers allow you to:
- View which cookies are installed
- Delete cookies
- Block or allow cookies from specific websites
Please note: if you disable or block certain cookies, parts of our website may not function as designed (for example certain personalised features or analytics functions).
Third-Party Cookies
Ionos WordPress runs this site- see their cookie policy here: https://www.ionos.com/terms-gtc/privacy-policy/
RehabGuru Manages bookings and appointments which may use cookies. Please see their cookie policy here: https://www.rehabguru.com/privacy-policy
Updating this Cookie Notice
We may amend this Cookie Notice from time to time to reflect changes in our cookie practices or the services we use. We will ensure the “Last Updated” date is changed accordingly. Please revisit this page periodically to stay informed
16. Third party
Within our website or during consultations, links to other websites may be shown or recommended. We are not responsible for their data management, privacy management or their content. We strongly recommend you must review their policies independently.